Privacy policy
Privacy Policy
Last updated: February 2026
At Terráne, transparency is essential. We are committed to protecting your personal information with the same attention to detail that we devote to crafting our products.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Spanish Organic Law 3/2018 (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI).
1. DATA CONTROLLER
Your personal data will be processed by:
Owner: María Aguilera Budia (hereinafter, "TERRÁNE")
Tax ID (NIF): 50627631P
Registered Address: Av. Los Pacos, 6, 29640 Fuengirola (Málaga), Spain
Email: info@terranebags.com
Website: terranebags.com
2. WHY DO WE PROCESS YOUR PERSONAL DATA?
At Terráne, we process the information you provide for the following purposes:
Order Management
To process, prepare, and deliver your orders, manage invoicing, and provide after-sales services such as returns and warranty claims.
Customer Support
To respond to your questions, requests, or complaints submitted through our contact channels.
Marketing Communications (Newsletter)
Only where you have given your explicit consent (by subscribing to our newsletter or selecting the relevant checkbox), we will use your information to send you updates about new collections, Terráne Studio collaborations, and exclusive offers.
Website Improvement
To analyze website performance and user experience through cookies and analytics tools.
3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis for processing your personal data depends on the purpose:
Performance of a Contract
Processing your personal data (such as your name, shipping address, and payment details) is necessary to complete your purchase and deliver your order.
Without this information, we cannot process your order.
Consent
For sending newsletters and marketing communications. You may withdraw your consent at any time.
Legitimate Interest
To respond to customer enquiries and ensure the security of our Website.
Legal Obligation
To comply with applicable tax, accounting, and legal obligations, including the issuance of invoices.
4. HOW LONG DO WE KEEP YOUR DATA?
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.
Customer Data
Your information will be retained for the duration of the contractual relationship and, thereafter, for the period required by applicable tax legislation (generally four or five years).
Newsletter Subscribers
Until you unsubscribe or request the deletion of your personal data.
5. WHO DO WE SHARE YOUR DATA WITH?
Terráne does not sell or rent your personal information.
However, in order to provide our services, we may share the necessary information with trusted service providers, including:
Payment Providers
Financial institutions and payment gateways to process transactions.
Shipping Companies
Courier services (such as Correos, DHL, FedEx, etc.) to deliver your order.
Technology Providers
Shopify Inc. (our e-commerce platform), hosting providers, and technical service providers.
Marketing & Analytics
Providers such as Google and Meta for website analytics and advertising purposes, always under appropriate confidentiality agreements.
International Data Transfers
Some service providers (including Shopify and Google) may process personal data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as the EU–U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses (SCCs).
6. YOUR RIGHTS
You have full control over your personal data and may exercise the following rights at any time, free of charge:
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Right of Access – Obtain confirmation as to whether we process your personal data and receive a copy of it.
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Right to Rectification – Correct inaccurate or incomplete personal data.
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Right to Erasure ("Right to be Forgotten") – Request the deletion of your personal data where applicable.
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Right to Restrict Processing – Request that we temporarily limit the processing of your personal data.
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Right to Data Portability – Receive your personal data in a structured, commonly used, and machine-readable format.
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Right to Object – Object to the processing of your personal data, including direct marketing communications.
How can you exercise your rights?
Simply send an email to info@terranebags.com with "DATA PROTECTION" in the subject line, indicating which right you wish to exercise.
If you believe your personal data has not been processed in accordance with applicable law, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
7. DATA SECURITY
Terráne has implemented appropriate technical and organizational security measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure, in accordance with current technological standards.
All communications with our Website are protected using SSL (Secure Socket Layer) encryption.
8. ACCURACY OF THE INFORMATION PROVIDED
You are responsible for ensuring that the personal data you provide is accurate, complete, and up to date.
You agree to notify us of any changes to your personal information.
Fields marked with an asterisk (*) in our forms are mandatory. Failure to provide this information may prevent us from processing your enquiry or fulfilling your order.