Privacy policy
PRIVACY POLICY
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data (hereinafter, GDPR), Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (hereinafter, LSSI), and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPD), terranebags.com guarantees the protection and confidentiality of personal data of any kind provided by our customers, in accordance with the General Data Protection Regulation.
In this Privacy Policy, you will find all relevant information about how we collect, use, and protect the personal data of our customers and users.
DATA CONTROLLER: WHO ARE WE?
Data Controller: María Aguilera Budia
Registered Address: Av. Los Pacos 6, 29640 – Fuengirola, Spain
Email: hola@terranebags.com
WHAT DO WE USE YOUR PERSONAL DATA FOR?
At TERRÁNE, we process your personal data for the following purposes:
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To develop, perform, and execute the purchase contract for the products you have acquired from us, or any other contract between us.
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To respond to your requests for information or inquiries.
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To provide you with information about TERRÁNE products, including sending commercial communications by email or by any other equivalent electronic means of communication.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis for processing your data depends on the specific purpose:
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For purchase contracts: the processing of your data is necessary for the performance of the contract.
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For Customer Service: we rely on our legitimate interest to process your data in order to respond to your queries and claims.
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For commercial communications: we rely on your consent, given when you check the box in our contact form authorizing us to send newsletters or other promotional content.
HOW LONG DO WE KEEP YOUR DATA?
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once that purpose is fulfilled, we will only keep your data if legally required to do so.
WHO DO WE SHARE YOUR DATA WITH?
Your personal data will only be shared with third parties when strictly necessary for the purposes described above, such as:
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Financial institutions (for payment processing)
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Shipping and delivery service providers
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Marketing and advertising service providers, such as advertising agencies, Google, or Meta
In all other cases, your personal data will not be disclosed to third parties unless required by law.
WHAT ARE YOUR RIGHTS AFTER PROVIDING YOUR DATA?
You may exercise the following rights regarding your personal data:
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Right of access to know what personal data we hold about you
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Right to rectification of inaccurate personal data
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Right to erasure of your personal data when legally possible
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Right to restrict processing in cases where there is doubt about the accuracy, legality, or necessity of processing
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Right to object to data processing where the legal basis is our legitimate interest
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Right to data portability when the processing is based on your consent or a contract
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Right to withdraw consent at any time
You are also entitled to file a complaint with the relevant data protection authority, in particular the Spanish Data Protection Agency (AEPD): https://www.aepd.es/en
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time, particularly to comply with legal or jurisprudential changes. Users are encouraged to consult this page regularly.
MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED TO TERRÁNE
By checking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact forms or download forms, you expressly, freely, and unequivocally consent to the processing of your data, as those fields are strictly necessary for us to process your request. Fields not marked as mandatory are optional.
You, as the USER, guarantee that the personal data provided is accurate and agree to notify us of any changes. The CONTROLLER informs you that failure to provide all the required data may result in an incomplete or inadequate service experience.
SECURITY MEASURES
The Data Controller guarantees that appropriate technical and organizational policies have been implemented to ensure the security of personal data and to protect the rights and freedoms of users, as required under the GDPR and LOPDGDD.
If you have any questions, comments, or wish to exercise any of your data protection rights, please contact us via email at: info@terranebags.com
or in writing at: Av. Los Pacos 6, 29640 – Fuengirola, Spain.