Contact
Frequently Asked Questions
How long will it take to receive my order?
Super fast! In mainland Spain and the Balearic Islands, you'll receive it in 1-3 business days (although it usually takes much less time).
Can I cancel an order?
Of course! You can cancel an order within the next hour by emailing info@terranebags.com.
We'll cancel your order and process the refund (which will appear in your bank account within a few days).
What do I do if I want to return a product?
For exchanges and returns, please fill out the contact form with your complete information, or write to us at info@terranebags.com, and we'll inform you of the steps to follow for an exchange or return. Quick and easy!
If I'm not satisfied, will you give me my money back?
Of course! As soon as we receive the package and verify that everything is correct and in perfect condition, we will issue a full refund.
You will receive the amount in the same way you made your purchase.